1st, while this e mail just isn't meant as being a reaction into the remarks you only submitted, it does verify We have now obtained your opinions and also have assigned a reference variety, which you see underneath.
I are actually trying to get a response from a person in client service, Marjorie Nir, I was awarded two X $200 voucher but the “Click the link †button only can take me again into the AA Web-site.
On the returning flight we checked in along with the team greeted us and seemed very Expert. Certainly until eventually we go to the counter. The youthful man was extremely inexperienced. The agent next to him discussed that we place the wrong ticket on certainly one of our eight luggage. They two gentlemen could not function it out and essentially instructed us almost everything was Okay.
I can not get the criticism segment with the American Airways Web page to work. So This can be the only position i can discover to article my information just before mailing it into the cooperate Business.
Doubt if anybody reads this but AA may be the worst airline on the planet. Didn’t fly them For some time because of inner difficulties.
I know how tough airline employees perform. I are already a frequent flyer since the The us West days. I am the first to provide the “occupation nicely done†Coupon codes to attendants on flights, and, I address Anyone with utmost regard.
In lieu of a repeat of the, it seems the climate need to be viewed closer. There may be as of now a eighty% probability of rain, storm, feasible twister outbreaks.
my flight 5151 away from savannah to charlotte 405pm was delayed for four 1/2 several hours with a flat tire no tire for the savannah airport to repair it so we had to look forward to another battle from charlotte to deliver the tire to us after which we had to attend yet again for an additional flight to provide the Instrument to restore the tire . we had been instructed for making our on reservation For brand spanking new tickets and however when we called in there was no information of a hold off my aggravation degree is overwhelmed, laura a AA news staff tried to help and obtained incredibly frustration simply because she experienced a tough time environment me and my household jointly I had been instructed to have a seat and she or he would try later on just after helping other customer at that point I felt like I did not matter soon after emotion that I wasn't critical I request 2 meal ticket so we could eat mainly because if flight was not delayed I would've be property for evening meal at 7pm in Cleveland ohio I have never taken this airline before make sure you enable it to be proper and swap two spherical excursion ticket
The thing is a intently similar illustration of this with American Airways. I not long ago took a visit plus they by no means got me to my destination.
I am sorry to say that our expertise in the AA counter in Newark was under stellar – Of the two purchaser service reps on the counter assisting travellers checking in, just one dedicated her the perfect time to ONLY First Class passengers, and the opposite woman seemed to do as small as feasible – far too hectic worrying about what Everybody else was undertaking – all apart from what she could BE doing! As the road grew longer, the a lot less intrigued she grew to become, and her Mindset was horrific – It took us less the perfect time to get towards the Airport than it did standing in line to examine in! (over one hour with only four folks before us). By the point we stepped up towards the counter – a whole new representative obtained on board – we needed to “quiet ourselves down†– it is possible to visualize how the opposite forty or so people began to really feel powering us! As you regularly try to inform us, you “treatment†regarding the passenger, which unique could use a certain amount of Frame of mind adjustment – or find her Yet another situation!
I just got from the phone with Connie Sanders within the DFW Business office. I asked for her title because she was so sort and helpful to us. I've infrequently encountered an individual so helpful and caring. If your Associates could possibly be like her you might have an exquisite airline.
I've tried using, with no achievement to achieve your purchaser service Section. I misinterpret the flight time for your flight 3530 and want to change it. I tried calling within five minutes of reserving this flight but have experienced no reaction.
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– Flip your approach also to not deal with The client like dirt. Comprehend that they're your ‘bread and butter’ and with no them you wouldn’t be in Procedure at all.